Refund and Cancellation Policy

Refund Eligibility

Refunds are eligible only for cancellations may be considered based on the time of cancellation and the hotel's policies. Please refer to the specific hotel's cancellation terms.

Refund Process

To initiate a refund, please contact our customer support team at support@goagateway.com or call us at +91-9112222223.

Refunds will be processed within 7 business days from the date of cancellation approval.

Partial Refunds

In some cases, partial refunds may be considered based on the time of cancellation and the hotel's policies. Please refer to the specific hotel's cancellation terms.

No-Show Policy

No refunds will be provided for no-shows. A no-show is defined as a guest who fails to check in on the reservation date without prior notice of cancellation.

Cancellation Fee

Cancellation fees may apply, and the amount depends on the time of cancellation. These fees cover administrative costs and potential loss of revenue for the hotel.

Method of Refund

Refunds will be processed using the same method of payment used for the original booking. For example, if the reservation was paid by credit card, the refund will be credited back to the same credit card.

Unforeseen Circumstances

In cases of unforeseen circumstances, such as natural disasters, government actions, or other events beyond our control, we reserve the right to modify the refund policy as necessary.

Communication of Refund Status

We will communicate the status of your refund via the contact information provided during the booking process.

Refund Disputes

If you believe there is an error in the refund processed, please contact our customer support team within 7 days of receiving the refund confirmation.

Changes to Refund Policy

We reserve the right to modify our refund policy. Any changes will be communicated through our website, and the updated policy will apply to future bookings.