Last updated on October 6, 2023
Refunds are eligible only for cancellations may be considered based on the time of cancellation and the hotel's policies. Please refer to the specific hotel's cancellation terms.
Refunds will be processed within 7 business days from the date of cancellation approval.
In some cases, partial refunds may be considered based on the time of cancellation and the hotel's policies. Please refer to the specific hotel's cancellation terms.
No refunds will be provided for no-shows. A no-show is defined as a guest who fails to check in on the reservation date without prior notice of cancellation.
Cancellation fees may apply, and the amount depends on the time of cancellation. These fees cover administrative costs and potential loss of revenue for the hotel.
Refunds will be processed using the same method of payment used for the original booking. For example, if the reservation was paid by credit card, the refund will be credited back to the same credit card.
In cases of unforeseen circumstances, such as natural disasters, government actions, or other events beyond our control, we reserve the right to modify the refund policy as necessary.
We will communicate the status of your refund via the contact information provided during the booking process.
If you believe there is an error in the refund processed, please contact our customer support team within 7 days of receiving the refund confirmation.
We reserve the right to modify our refund policy. Any changes will be communicated through our website, and the updated policy will apply to future bookings.